What a scorecard is for
A scorecard does three things. It makes everyone look at the same list, so two people inspecting the same space reach similar answers. It gives a result that can be compared from month to month. And it records the findings, so an inspection produces corrective actions and not just a feeling.
The version below is the one used in the sample inspection on this site. The thresholds are sample values: in a real arrangement, you and the provider agree them in the contract.
The seven categories and their weights
| Category | What is checked | Weight (points) |
|---|---|---|
| Restrooms | Fixtures, floors, mirrors, dispensers | 25 |
| Floors | Vacuuming, mopping, edges and corners | 20 |
| High-touch surfaces | Door hardware, switches, shared surfaces | 20 |
| Surfaces and dusting | Desks, ledges, furniture, partitions | 15 |
| Waste and recycling | Collection, liners, stream separation | 10 |
| Glass and finishes | Interior glass, mirrors, metal finishes | 5 |
| Supplies and restocking | Paper, soap, liners available and stocked | 5 |
The six critical checks
| Check | What it means | Response |
|---|---|---|
| Building left unsecured | Door, gate or alarm not secured at the end of the visit | Immediate notification |
| Key or access credential unaccounted for | A key, badge or access code cannot be accounted for | Immediate notification |
| Unmarked wet or slip hazard | A wet or hazardous floor with no signage or barrier | Same visit |
| Fire exit or egress obstructed | An exit route blocked by equipment or supplies | Same visit |
| Unsafe chemical storage or mixing | Unlabelled, mixed or unattended chemicals | Same visit |
| Biohazard or bodily fluid not addressed | Exposure that routine cleaning must not handle and was not escalated | Immediate escalation |
Sample thresholds
| Weighted score | Result |
|---|---|
| 92 and above | Exceeds the standard |
| 85 to 91 | Meets the standard |
| 70 to 84 | Corrective action required |
| Below 70 | Below standard |
| Any critical check found | Fails, whatever the score |
How to score a category
Inspect each category and give it a score from 0 to 100: the share of the items you checked that met the standard in the written scope. If you looked at ten restroom items and nine were right, restrooms score 90. Multiply each score by its weight, add the results and divide by 100 for the weighted score.
For example: restrooms 90, floors 85, high-touch surfaces 100, surfaces and dusting 80, waste 100, glass 90 and supplies 100 give a weighted score of 91.0. Because the weights add up to 100, the weights themselves are the points each category can contribute.
The critical checks
Some findings are too serious to be averaged away. A building left unsecured is not made acceptable by clean restrooms. So the scorecard has a short list of critical checks, and any one of them fails the inspection at any score. The result then records what was found, who was told and how fast the fix has to be.
Reading the result
A passing score means the service met the scope on that day. It does not mean there is nothing to improve. Look at the lowest category even when the total is good: a weighted score can hide a restroom problem behind strong floors. Track the lowest category separately from the total.
Print a blank scoresheet
The scoresheet below has the categories, weights and critical checks with space for scores and notes. It is made in your browser; nothing is sent anywhere.