Our standards
Quality is something you can inspect.
A cleaning standard only matters if it is written down, followed, checked and corrected when it slips. This is how we define, verify and report it.
Foundations
Three things every property gets.
A written scope for every property
Zones, tasks, frequencies and exclusions are written down per site, so your expectations and our crews' instructions are the same document.
Documented procedures
Standard operating procedures define how each task is performed, with what, and in what order, so quality does not depend on who is on shift.
Inspection and corrective action
Scored inspections, a critical-failure rule for safety and security, and tracked corrective actions turn problems into closed items.
Operating cycle
Assess, scope, operate, verify.
The same four stages apply to a single suite and to a multi-property portfolio.
01
Assess
We review the property, schedule, access and cleaning requirements, onsite wherever possible.
02
Scope
You receive a written scope, service schedule and proposal that you can review and amend.
03
Operate
The work follows the scope and the SOPs, supervised by a named account contact who is your single point of accountability.
04
Verify
Inspections are scored, issues are logged, corrective actions are tracked, and you see the result.
Procedures
Standard operating procedures.
Each task has a written method, so results do not depend on who is on shift. These are the core procedures we build every property scope from.
CLN-001
Site arrival and access control
Check-in by an authorized method, a review of hazards and restricted spaces, and a look at the work area before starting.
CLN-003
Restroom cleaning
Signs and protective equipment first, restroom-only tools, a set sequence with separate cloths, and restocking as contracted.
CLN-006
Carpets and hard floors
Floor type and product compatibility checked first, vacuuming and damp mopping, and specialty work only on a separate written work order.
CLN-007
High-touch surfaces
A site list of touchpoints, cleaning before any specified disinfection, and the product label's full contact time.
CLN-005
Waste and recycling
The customer's sorting instructions, liners replaced as specified, leaks and suspicious sharps reported, exits kept clear.
CLN-004
Kitchens and breakrooms
Counters, sinks and appliance exteriors within scope, personal belongings and refrigerators left alone unless the scope says otherwise.
SAFE-001
Chemical safety and SDS
Site-approved products only, labels and safety data sheets on hand, no mixing, and work stopped after an unknown reaction.
QA-002
Complaint and corrective action
Record the complaint, deal with safety and security risks first, agree a deadline, and close only with a verifiable result.
Interactive sample
Run an inspection yourself.
Select a room, pass or fail its tasks, flag a critical finding and watch the result. This is a working example on fictional sample data, using the same weighted scoring and critical-failure rule described above.
SAMPLE DATA: fictional records, not a real customer or property
Everything in this sample is invented to show how a room-by-room inspection, a weighted 100-point score, a critical-failure rule and corrective actions fit together. Thresholds, owner roles and timeframes are sample values, not service commitments.
Sample dataSample Property A (fictional)SAMPLE-V-014 / Crew 2 (sample) / Inspector 1 (sample)
Sample data resets when you reload.
Step 1: walk the floor
Select a room to inspect
- Pass: Every task passed
- Partial: Some tasks failed, fewer than half
- Fail: Half or more of the tasks failed
Rooms
Click or tap a room on the plan or in the list. With a keyboard, Tab to the plan, use the arrow keys to move between rooms and press Enter or Space to open one.
Step 2: check each task
Restrooms
Fixtures, floors and dispensers
5 of 6 tasks passed · 1 failed
Toilets, urinals and sinks cleaned
Every visitRestrooms(25% weight)
Mirrors and partitions wiped
Every visitRestrooms(25% weight)
Failed: added to the corrective actions below
Floors damp-mopped
Every visitFloors(20% weight)
Dispensers refilled from agreed supplies
Every visitSupplies and restocking(5% weight)
Door handles and push plates wiped
Every visitHigh-touch surfaces(20% weight)
Waste emptied and re-lined
Every visitWaste and recycling(10% weight)
Appears in the sample service report. Up to 500 characters.
Step 3: safety and security
Critical findings checklist
Try the override
Step 4: follow up
Failed items and corrective actions
Every failed task and every critical finding gets a corrective action, an owner role and a sample target timeframe. An item stays open until its status is set to “Verified fixed”. Items appear and disappear as you change task results above.
Failed items (4)
- Minor severityOpenSurfaces and dusting · Weekly
Horizontal surfaces dusted within reach (Open office)
Corrective action: Re-dust flagged zones and add them to the weekly detail rotation.
- Owner role
- Crew lead (sample role)
- Target timeframe
- By the next scheduled visit (sample target)
- Minor severityOpenGlass and finishes · Weekly
Glass walls and whiteboard surfaces wiped (Conference room)
Corrective action: Re-clean marked glass and finishes; confirm products suit the surfaces.
- Owner role
- Crew lead (sample role)
- Target timeframe
- By the next scheduled visit (sample target)
- Minor severityIn progressFloors · Every visit
Floors vacuumed and damp-mopped (Kitchen)
Corrective action: Re-do affected floor areas, check equipment, and add edge detailing to the visit checklist.
- Owner role
- Crew lead (sample role)
- Target timeframe
- Within 24 hours (sample target)
- Major severityOpenRestrooms · Every visit
Mirrors and partitions wiped (Restrooms)
Corrective action: Re-clean affected restrooms and re-inspect; review the restroom SOP with the crew.
- Owner role
- Crew lead (sample role)
- Target timeframe
- Within 24 hours (sample target)
Inspector notes
Inspection notes
Visit-wide observations. Appears in the sample service report. Up to 1000 characters.
Room notes (1)
Written in each room’s checklist. Select a room to add or change its note.
Restrooms
Streaking on the mirrors above two basins and smears on one partition door. Crew lead asked to re-clean before the end of the shift (sample note).
Cleaning visit
Visit status
- Property
- Sample Property A (fictional)
- Visit
- SAMPLE-V-014, Oct 15, 2026
- Service window
- Evening service window, 6:00 PM to 10:00 PM
- Crew
- Crew 2 (sample)
- Scheduled, completedOn the calendar
- In progress, completedCrew on site
- Completed, current stepAwaiting inspection
- Inspected, not yet reachedScored and recorded
The crew has finished and signed off the rooms. The inspector is checking each room's tasks.
Other observations
Issue log
Things the inspector notices that are not a checklist task, each with a room, an owner role, a sample target timeframe and a corrective action. 3 logged, 2 not yet verified fixed.
- SAMPLE-ISS-001Minor severityOpen
Kitchen: Water stain on the ceiling tile above the sink. Outside the cleaning scope.
Corrective action: Report to building management for repair; the crew keeps the counter below dry.
- Owner role
- Account lead (sample role)
- Target timeframe
- By the next scheduled visit (sample target)
- SAMPLE-ISS-002Major severityIn progress
Restrooms: One basin drains slowly. Plumbing repair is outside the cleaning scope.
Corrective action: Reported to the building engineer; the crew keeps the area dry and signed until it is repaired.
- Owner role
- Account lead (sample role)
- Target timeframe
- Within 24 hours (sample target)
- SAMPLE-ISS-003Minor severityVerified fixed
Private offices: One private office was locked at the time of service and no access had been arranged.
Corrective action: Access procedure agreed with the client contact; the office was cleaned at the next visit.
- Owner role
- Crew lead (sample role)
- Target timeframe
- By the next scheduled visit (sample target)
Inspection history
Past sample inspections
6 earlier inspections of the same sample property. One of them scored high and still failed, because a critical finding fails an inspection whatever the weighted score is.
| Date | Inspector | Weighted score | Final result | Open items |
|---|---|---|---|---|
| Oct 8, 2026SAMPLE-I-013 | Inspector 1 (sample) | 86.7 | Meets standard | 2 |
| Oct 1, 2026SAMPLE-I-012 | Inspector 2 (sample) | 78.5 | Corrective action required | 3 |
| Sep 24, 2026SAMPLE-I-011 | Inspector 1 (sample) | 94.1 | Fail: critical finding Critical finding: Unmarked wet or slip hazard. The 94.1 score did not decide the result. | 2 |
| Sep 17, 2026SAMPLE-I-010 | Inspector 1 (sample) | 93.2 | Exceeds standard | 0 |
| Sep 10, 2026SAMPLE-I-009 | Inspector 2 (sample) | 90.6 | Meets standard | 1 |
| Sep 3, 2026SAMPLE-I-008 | Inspector 1 (sample) | 88.4 | Meets standard | 1 |
Weighted score by inspection, oldest to newest (sample data).
Circle: scored result. Diamond: failed on a critical finding despite a high weighted score.
Example service report
See the inspection as a client report
Visit details, the score and final result, the category scorecard, failed items with corrective actions, critical findings, room notes and sign-off lines, built from the sample inspection as you left it. Print it, save it as a PDF or download it as HTML.
Next step
Rooms, tasks, weights and thresholds are agreed per property.
This sample inspection uses fictional records. For a real property, the rooms, task lists and inspection criteria would be written during a property assessment.
Corrective action
Problems become closed items.
A finding is only useful if someone owns it and someone checks the fix.
What we require and check
- All work at a property follows a written scope and the procedures that apply to it, so what you expect and what is done are the same document
- Averra supervises the work through scored inspections against that scope, and tracks every finding as a corrective action until it is closed
- Averra keeps the documentation for a property, including the compliance and insurance documents your building asks for, and reviews it before work begins
- You have one named Averra contact for communication and escalation
- How service is arranged at your property is set out in writing before any agreement
- 01
Identify
An inspection, a client message or a crew report surfaces an issue.
- 02
Document
The issue is logged against a zone with a severity and photo evidence where appropriate.
- 03
Assign
An owner and a target timeframe are set according to severity.
- 04
Verify
The fix is re-inspected before the item is closed.
- 05
Report
Closed and open items appear in the next service report.
How the work is evaluated
Documents, inspections and performance history.
Whoever is assigned to a property is held to the same three checks. This describes what Averra checks and keeps, not how anyone is engaged: the arrangement for your property is set out in writing before any agreement.
Documents
The compliance and insurance documents a building asks for are requested and reviewed before work starts, and tracked so a lapse is noticed.
Inspections
The work is inspected against the written scope on a schedule, and findings are tracked as corrective actions.
Performance history
Inspection scores, completed visits and issue history are kept over time, so a pattern shows up before it becomes a complaint.
What clients see in the customer portal
Reports, inspections and issues in one place.
The customer portal is where the evidence is meant to be read: each visit's service report, scored inspections, open issues and the corrections made, and a way to raise a request.
A working preview with fictional data is open to everyone. It is not a real customer.
How a free review and the 30-day pilot work
How a free review works
A short request, a remote look, a written recommendation.
You send nine quick details. We review them remotely and, if we go ahead, ask for more by reply. A completed review can end in a short written recommendation with one of three outcomes: keep your provider, improve the scope or management, or consider a paid pilot.
How the 30-day pilot works
A paid, defined trial with five checkpoints and no automatic renewal.
An approved scope and price, scheduled dates, a baseline, a quality check at day 7, a review with you at day 14, a performance summary at day 28 and a conclusion at day 30.
Documentation
What you receive with a proposal.
Insurance and compliance documents are matched to your building's requirements and provided during the proposal stage.
See a sample service report (fictional data), or read what goes into a vendor file.
- Written scope of services by zone, with frequencies and exclusions
- Service schedule and staffing approach
- Inspection plan and sample service report
- Summary of the procedures that apply to your property
- Insurance and compliance documentation relevant to your building
- Communication and escalation plan
- Transition plan for the first weeks of service
Next step
Start with a free look.
Ask for a complimentary cleaning performance review, or get a cleaning estimate. No obligation to switch cleaning providers.