Sample service report
What an account lead receives after a month.
A fictional month at a fictional office floor: the visit log, the checklist room by room, a scored inspection, what is still open and what was done about it.
Sample report, fictional data
Report summary
Sample report, fictional data
- Property
- Sample Property A — office floor
- Type and size
- Single-floor office suite. Approx. 9,000 sq ft (sample)
- Report period
- September 2026
- Prepared for
- Account lead (sample)
- Prepared on
- Oct 1, 2026 (sample date)
- Service pattern
- Three evening visits per week, Monday, Wednesday and Friday (sample pattern).
- Visits
- 12 of 13
- 1 missed, 3 with a note
- Checklist done
- 91.3%
- 264 of 289 per-visit tasks
- Inspection score
- 90.9
- Meets standard
- Open issues
- 2
- 2 closed this month
Visit log
Every scheduled visit, as it happened.
Evening window, approx. 6 pm to 9 pm. A visit that did not happen is shown as missed, never as completed.
| Date | Status | Rooms cleaned | Note |
|---|---|---|---|
| Wed, Sep 2, 2026 | Completed | 4 of 4Reception, Open office, Kitchen, Restrooms | |
| Fri, Sep 4, 2026 | Completed | 5 of 5Reception, Open office, Conference room, Kitchen, Restrooms | |
| Mon, Sep 7, 2026 | Completed | 4 of 4Reception, Open office, Conference room, Restrooms | |
| Wed, Sep 9, 2026 | Completed | 4 of 4Reception, Open office, Kitchen, Restrooms | |
| Fri, Sep 11, 2026 | Completed with note | 4 of 5Reception, Open office, Kitchen, Restrooms | The meeting rooms were in use during the window, so they were skipped and carried to the next visit (sample note). |
| Mon, Sep 14, 2026 | Completed with note | 4 of 4Reception, Open office, Conference room, Restrooms | The meeting rooms skipped on September 11 were cleaned on this visit (sample note). |
| Wed, Sep 16, 2026 | Completed | 4 of 4Reception, Open office, Kitchen, Restrooms | |
| Fri, Sep 18, 2026 | Completed | 5 of 5Reception, Open office, Conference room, Kitchen, Restrooms | |
| Mon, Sep 21, 2026 | Missed | 0 of 4Not cleaned | No crew arrived for this window (sample reason). Recorded as missed, never as completed. |
| Wed, Sep 23, 2026 | Completed with note | 4 of 4Reception, Open office, Kitchen, Restrooms. Made up: Conference room | Make-up visit for September 21: the meeting rooms were added to the usual Wednesday rooms (sample note). |
| Fri, Sep 25, 2026 | Completed | 5 of 5Reception, Open office, Conference room, Kitchen, Restrooms | |
| Mon, Sep 28, 2026 | Completed | 4 of 4Reception, Open office, Conference room, Restrooms | |
| Wed, Sep 30, 2026 | Completed | 4 of 4Reception, Open office, Kitchen, Restrooms |
Checklist completion
What was done, room by room.
Each room has a standard task list. This counts the tasks that belong to every visit and shows how many were done on the visits when that room was due.
| Room | Visits covered | Tasks done | Completion |
|---|---|---|---|
| Reception | 12 of 13 | 60 of 65 | 92.3% |
| Open office | 12 of 13 | 48 of 52 | 92.3% |
| Conference room | 6 of 8 (+1 made up) | 30 of 40 | 75% |
| Kitchen | 9 of 9 | 54 of 54 | 100% |
| Restrooms | 12 of 13 | 72 of 78 | 92.3% |
| All rooms | 264 of 289 | 91.3% |
Inspection scorecard
The month's scored inspection.
The same weighted categories, thresholds and critical-failure rule as the sample inspection on the Our Standards page.
- Inspection date
- Sep 16, 2026
- Inspector
- Inspector (sample)
- Weighted score
- 90.9 / 100
- Result
- Meets standard
| Category | Weight | Score |
|---|---|---|
| Restrooms | 25% | 92 |
| Floors | 20% | 90 |
| High-touch surfaces | 20% | 91 |
| Surfaces and dusting | 15% | 88 |
| Waste and recycling | 10% | 93 |
| Glass and finishes | 5% | 89 |
| Supplies and restocking | 5% | 94 |
Sample thresholds: 92 or more exceeds the standard, 85 meets it, 70 to 84 needs corrective action, and below 70 is below standard. They are sample values, not commitments.
The critical-failure rule
Recent inspections
Open issues and corrective actions
Every finding has an owner and a next step.
A finding is logged against a room or a visit, given an owner and a target, and closed only when the fix has been checked.
| Issue | Status | Severity | Owner and target | Corrective action |
|---|---|---|---|---|
| Water spotting on the kitchen sink fixturesSAMPLE-ISS-001Inspection, September 16 | Open | Minor | Crew lead (sample)By the next scheduled visit (sample target) | Descale the fixtures, add them to the weekly detail rotation, then re-inspect. |
| Fingerprint marks on the meeting-room glassSAMPLE-ISS-004Account lead's walk-through, September 25 | Open | Minor | Crew lead (sample)By the next scheduled visit (sample target) | Re-clean the marked glass, check the cloths and product used, then re-inspect. |
| Visit missed on September 21SAMPLE-ISS-003Visit log | Closed | Major | Account lead (sample)Make-up visit within the week (sample target) | Recorded as missed. Make-up visit done on September 23. The cleaning team was asked to explain in writing. A service credit was logged for approval (see the example below). |
| Meeting rooms skipped on September 11 because they were in useSAMPLE-ISS-002Visit log | Closed | Minor | Account lead (sample)Next visit (sample target) | Cleaned on September 14. A check of room bookings was added to the visit checklist. |
Missed-visit credit
A missed visit and the credit that follows
One missed visit, followed from the log to the invoice. It is here to show how the record reads.
Example only
- 01
What happened
No crew arrived for the evening window on Monday, September 21 (sample reason).
- 02
How it is recorded
The visit is marked Missed in the visit log. A missed visit is never recorded as completed.
- 03
What was done about it
A make-up visit on Wednesday, September 23 covered the rooms that were due on the 21st. The cleaning team was asked to explain in writing.
- 04
The credit
One visit is credited on the next invoice (sample). A manager with authority decides the credit and logs it. No amount is shown in this sample.
What this sample leaves out
- This sample has no photographs. In a real report, photos appear only where the site permits photography, and never of confidential or sensitive material.
- A real report holds no access codes, no key details and no confidential material from your office.
- The sample covers one month at one office floor. A real report follows your written scope, your zones and your schedule.
Next step
See what a report would cover for your property.
A real report follows a written scope agreed for your property. Start with a free review or an estimate, or read how cleaning standards and inspections are defined.